Shipping policy
Shipping Policy
Last Updated: September 3, 2026
Welcome to Dorevancia. We are committed to delivering your jewelry and accessories safely and efficiently. The following terms and conditions constitute our Shipping Policy.
1. Order Processing Time
All orders are generally processed within 1–3 business days, excluding weekends and holidays, after receiving your order confirmation.
You will receive a shipping confirmation email with tracking information once your order has been shipped.
Please note that orders placed during high-volume sales periods, holiday seasons, promotional events, or exclusive collection launches may experience minor processing delays.
If there is a significant delay in processing your order, we will make reasonable efforts to contact you using the email address provided with your order.
2. Shipping Rates & Delivery Estimates
Shipping charges and available shipping methods will be calculated and displayed at checkout before you complete your purchase.
We work with reliable domestic and international shipping carriers to help ensure the secure and trackable delivery of your jewelry and accessories.
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Standard Shipping | 7–12 business days | Free for orders over $50 / $4.99 for orders under $50 |
| Expedited Shipping | 3–5 business days | Calculated at checkout |
Please note: Delivery timelines are estimates and are not guaranteed. Actual delivery times may vary depending on carrier schedules, customs clearance, weather conditions, holidays, transportation delays, and other circumstances beyond our reasonable control.
3. Shipment Confirmation & Order Tracking
Once your order has been dispatched, you will receive a Shipment Confirmation email containing your tracking number, when available.
Tracking information typically becomes active within 24–48 hours after shipment. In some cases, it may take longer for the carrier's tracking system to display the latest information.
You can use the tracking number provided in your shipping confirmation email to monitor your package.
If your tracking information has not been updated for an extended period, please contact us for assistance.
4. Customs, Duties, and Import Taxes
For international orders, your destination country may impose customs duties, import taxes, VAT, tariffs, or local courier handling fees.
Unless otherwise stated at checkout, these charges are not included in the product or shipping price and may be the responsibility of the customer.
Dorevancia is not responsible for customs duties, import taxes, VAT, tariffs, or other fees imposed by the destination country.
Customers are also responsible for providing any information or documentation required by customs authorities when applicable.
5. Missing, Damaged, or Broken Items
We take reasonable care when packaging jewelry and accessories to help prevent damage during transit.
If your package arrives damaged, an item is missing, or a product arrives broken or incorrect, please notify us within 48 hours of delivery at:
Please provide:
Your order number.
A description of the issue.
Clear photographs of the shipping box.
Clear photographs of the packaging materials.
Clear photographs of the affected product.
Any additional information reasonably requested by our support team.
Please retain the original shipping box, packaging materials, and affected products until the matter has been reviewed, as they may be required for carrier verification or claims processing.
After reviewing the information provided, we will determine an appropriate resolution, which may include a replacement, refund, or other applicable remedy.
Incomplete or Incorrect Address Disclaimer
It is the customer's responsibility to provide an accurate and complete shipping address at checkout.
Dorevancia is not responsible for packages that are delayed, misdelivered, or returned to us due to incorrect, incomplete, or insufficient delivery information provided by the customer.
If a package is returned because of an incorrect or incomplete address, we may contact the customer regarding available reshipping options. Additional shipping charges may apply.
6. Lost or Delayed Packages
If your package appears to be delayed or lost in transit, please contact us so that we can review the available tracking information and assist you where possible.
Shipping carriers are responsible for the transportation and delivery of packages after they have been handed over for shipment.
If a package is confirmed as lost by the carrier, we will review the circumstances and work with the customer to determine an appropriate resolution.
7. Contact & Logistics Inquiries
If you have any questions or require assistance regarding the shipping, tracking, or delivery status of your order, please contact us:
Store Name: Dorevancia
Contact Person: AMBERBROOKE COLE
Email Support: vinejewelry@dorevancia.com
Phone: +1 (863) 434-3040
Website: www.dorevancia.com
Mailing Address: 11850 Highway 141 N, Paragould, AR 72450, United States