Refund policy

Return & Refund Policy

Last Updated: September 3, 2026

At Dorevancia, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the item in accordance with the terms below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and unworn.
Be in its original condition.
Be free from scratches, stains, damage, or signs of wear.
Include all original tags, labels, and security seals, where applicable.
Be returned with its original packaging.
Include proof of purchase or order information.

Items that do not meet these conditions may be refused or may be subject to a partial refund.

2. Jewelry & Hygiene Restrictions

For health and hygiene reasons, certain products may not be eligible for return once opened, worn, or used.

Unless the item arrives defective or damaged, we generally do not accept returns for:

Pierced earrings or other products intended for direct body contact.
Used or worn jewelry.
Personalized, engraved, or custom-made jewelry.
Resized or modified jewelry.
Items damaged after delivery due to customer use or handling.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide:

Your order number.
A description of the issue.
Clear photos of the item.
Photos of the packaging and shipping label, if applicable.
A video may be requested when necessary to verify the issue.

If the issue is confirmed to be caused by a product defect, shipping damage, or an error on our part, we will provide an appropriate solution, which may include a replacement, refund, or other remedy.

4. How to Request a Return

Before sending any item back, please contact us at:

Email: vinejewelry@dorevancia.com

Please include your order number and the reason for your return.

Do not send products to the business address unless we specifically instruct you to do so.

After your return request is reviewed and approved, we will provide you with the applicable return instructions and return address.

Unauthorized returns may not be accepted.

5. Return Shipping Costs

Unless the return is due to a defective, damaged, incorrect, or otherwise verified error on our part, the customer is responsible for the return shipping costs.

For approved returns caused by:

Change of mind
Ordering the wrong size
No longer wanting the item
Personal preference
Incorrect customer selection

the original shipping charges are generally non-refundable, and the customer is responsible for the cost of returning the item.

If the return is due to a confirmed product defect, damage during delivery, or an incorrect item sent by us, we will provide appropriate return-shipping instructions.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected.

After we issue the refund, additional processing time may be required by your bank, credit card company, payment provider, or other financial institution before the funds appear in your account.

7. Partial Refunds

A partial refund may be issued if:

The item shows signs of use or wear.
The item is scratched, damaged, or altered after delivery.
Original packaging, tags, or components are missing.
The returned item does not meet the eligibility requirements stated in this policy.

The amount of any partial refund will depend on the condition of the returned product.

8. Non-Returnable Items

The following items are generally not eligible for return unless they arrive defective or damaged:

Personalized or engraved products.
Custom-made products.
Resized or modified jewelry.
Pierced earrings and certain hygiene-sensitive products.
Items that have been worn or used.
Clearance or final-sale items.
Gift cards.
Products specifically identified as non-returnable at the time of purchase.

9. Exchanges

We may offer exchanges for eligible products depending on product availability.

If you would like to exchange an item, please contact us before sending the item back.

If the requested replacement is unavailable, we may offer another appropriate solution, such as a refund.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been processed or shipped, it may no longer be possible to cancel it. In such cases, you may need to follow the applicable return procedure after receiving the order.

11. Refund Exceptions

We reserve the right to refuse a return or refund if:

The return request is submitted after the applicable return period.
The item has been worn, used, altered, or damaged by the customer.
The returned item does not match the original product.
The item is missing required components, tags, or packaging.
The item was purchased as a final-sale or non-returnable product.
There is evidence of fraudulent or abusive return activity.

12. Contact Us

If you have any questions about our Return & Refund Policy or would like to request a return, please contact us:

Company / Store Name: Dorevancia
Contact Person: AMBERBROOKE COLE
Email: vinejewelry@dorevancia.com
Phone: +1 (863) 434-3040
Website: www.dorevancia.com
Address: 11850 Highway 141 N, Paragould, AR 72450, United States